Jaytee
believe in in-house solutions first and foremost
for maintenance. The ability to offer a total
instrument maintenance solution was the driving
force behind the company's motivation to invest
heavily in technical resources. The in-house MS
capability now provides Jaytee with an unequalled
ability to provide the level of instrument maintenance
our customers require.
Engineer Training
Jaytee believe in Quality First.
Although training costs money, we invest heavily
to ensure that our engineers are qualified and
capable, utilising documented procedures and documented
training records.
Guaranteed Workmanship
Reliability comes as standard. All workmanship
is fully warrantied. Repairs are covered for a
minimum of 3 months.
Negotiable
Contracts
A wide range of contracts are available to cover
most eventualities, from a preventative maintenance
visit only, up to fully comprehensive agreements.
Should you require something ‘different’
then will endeavour to provide a solution.
Simplified Call Rates
If you would prefer not to have an agreement, then
our Simplified Call Rates option
provides a daily rate solution. If you have a contract
with a limited number of emergency days, the ‘rate’
is reduced for additional days.
Service
Management
Our Service Management and Customer Relations Management
database enables us to manage you and your inventory.
Our processes are pro-actively driven, and allow
us to pre-empt and manage your servicing requirements.
Telephone Helpline
Technical support comes as standard with Jaytee
whether you choose to have call-out repairs or a
maintenance agreement.
Workshop
& Lab Facilities
The Jaytee MS Lab provides the service department
with excellent facilities to repair and test system
components and complete mass spectrometers, as well
as providing a demonstration area for our range
of second user mass spectrometers.
Which Manufacturers?
We maintain MS systems from the major OEM’s
including: