Jaytee believe in in-house solutions first and foremost for maintenance which is why in 2013, Jaytee expanded the Mass Spec department to encompass support for all AB Sciex LC-MS instrumentation.
MS Maintenance Agreements MS Servicing FAQs
The ability to offer a total instrument maintenance solution was the driving force behind the company’s motivation to invest heavily in technical resources. The in-house MS capability provides Jaytee with an unequalled ability to provide the level of instrument maintenance our customers require.
Jaytee believe in Quality First. Although training costs money, we invest heavily to ensure that our engineers are qualified and capable, utilising documented procedures and documented training records.
Reliability comes as standard. All workmanship is fully warrantied. Repairs are covered for a minimum of 3 months.
A wide range of contracts are available to cover most eventualities, from a preventative maintenance visit only, up to fully comprehensive agreements. Should you require something ‘different’ then will endeavour to provide a solution.
Simplified Call Rates
If you would prefer not to have an agreement, then our Simplified Call Rates option provides a daily rate solution. If you have a contract with a limited number of emergency days, the ‘rate’ is reduced for additional days.
Our Service Management and Customer Relations Management database enables us to manage you and your inventory. Our processes are pro-actively driven, and allow us to pre-empt and manage your servicing requirements.
Technical support comes as standard with Jaytee whether you choose to have call-out repairs or a maintenance agreement.
Workshop & Lab Facilities
The Jaytee MS Lab provides the service department with excellent facilities to repair and test system components and complete mass spectrometers, as well as providing a demonstration area for our range of second user mass spectrometers.
Which Manufacturers / Models?
Mass Spec Instruments Jaytee Cover In-house
|Micromass||AB Sciex||Thermo / VG||HP / Agilent||VG / Fisons||Varian||PE|
|M@LDI L||API150||LCQ Fleet||1100 MSD - G1946A||Autospec M||Saturn 2100T||Clarus 500|
|M@LDI R||API300/365||LCQ Classic||5970 MSD||MD1000||Saturn 2000||Clarus 600|
|Autospec Ultima||API2000||LCQ Duo||5971 MSD||MD800||Saturn 2200||Turbomass|
|LCT||API3000||LCQ Deca||5972A MSD||Platform I||Varian 4000||Turbomass Gold|
|LCZ||API3200||LCQ Deca XP||5973||Quattro II||Varian 1200L|
|Platform II||API4000||LCQ Deca XP +||(G1098A,G1099A, G1999A) MSD||Quattro II EMC|
|Platform LC||API4500||LCQ Advantage||5975 MSD||TRIO-1 series|
|Q-ToF I||API5000||DSQ||G2445D - MSD Trap SL||TRIO-2 series|
|QToF II||API5500||DSQ II||GCD1800 (5972A) MSD|
|Quattro Ultima Premier||5500QTRAP|
|ZMD||QSTAR Pulsar I|