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Mass Spec Servicing FAQs

Q. What advantages are there to having a service contract?

A.

A maintenace contract does more than provide a method of paying in advance for preventative maintenance. It provides peace of mind.

Q. Is technical support available?

A.

Yes. Having a contract automatically entitles the user to comprehensive technical support, both by e-mail and telephone.

Q. Are there a range of contract options?

A.

Yes. You can choose from a PM only, a PM with some emergency time or a PM with unlimited time and parts. We also offer PQ/validation as an add-on.

In addition, we also tailor packages to meet individual requirements.

Q. Can I have more than one instrument on contract and share some emergency time amongst instruments?

A.

Absolutely.

Q. What documentation do I receive regarding work carried out?

A.

All Jaytee service and PM work has full documentation, with checklists and service report left with the customer. For “Service Plus” Agreements, a full validated documentation pack is provided.

Q. Why should I have my Mass Spec maintained?

A.

Mass Spectrometers being very intricate instruments need regular service to keep them performing to their published specifications. PM visits ensure that the instruments are regularly inspected and tuned to avoid expensive repairs and instrument down-time. Since instruments need maintenance during the year, having a PM visit ensures that all consumables are replaced at one time minimising any risk of unnecessary breakdowns.

Q. Do you cover the whole of the UK?

A.

Yes, we provide service cover for instruments anywhere in the European Union. Jaytee also supply instruments and parts worldwide.

Q. I like to have the same engineer to build a good working relationship.

A.

Where possible, Jaytee will ensure that the same engineer continues to provide maintenance continuity.

Q. Can Jaytee provide a total solution package for the MS and LC or GC components?

A.

Yes. Jaytee is one of the few companies who provide such solutions for research grade LC-MS or GC-MS systems. Jaytee can cover your LC, GC and MS equipment without sub-contract.