Jaytee offer 3 levels of MS Preventative Maintenance Agreement

Jaytee MS Service Levels

Jaytee offer three types of MS Service Agreement – Level 1, Level 2 and Level 3 dependent on the type of cover you require. Each agreement comprises 1 or more Preventative Maintenance (PM) visits inclusive of PM parts, engineer labour and associated documentation. At Jaytee we service your instrumentation to the highest standards, using OEM or our alternative Kromega range parts where appropriate and running OEM equivalent tests to confirm instrument performance with respect to sensitivity, mass resolution and mass calibration.

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Level One

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Our ‘Level 1 MS Maintenance Agreement‘ offers a basic level of cover, including 1 Preventative Maintenance visit and entitles you to a reduced callout rate on breakdown visits:

  • Email and Telephone Support
  • Typical 48hr On-Site Response Time
  • 1 x PM Labour Visit, PM Parts, Engineer Report & PM Documentation*
  • Reduced callout rate on breakdown visits

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Level Two


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Our ‘Level 2 MS Maintenance Agreement‘ includes all the features of our Level 1 agreement with the added benefit of inclusive unlimited engineer breakdown travel and labour:

  • Email and Telephone Support
  • Typical 48hr On-Site Response Time
  • 1 x PM Labour Visit, PM Parts, Engineer Report & PM Documentation*
  • Unlimited Breakdown Travel & Labour

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Level Three


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Our ‘Level 3 MS Maintenance Agreement‘ is designed for customers requiring a complete fully comprehensive package for the maintenance of their equipment along with the knowledge that if a major problem arises, there will never be an unexpected bill:

  • Email and Telephone Support
  • Typical 48hr On-Site Response Time
  • 1 x PM Labour Visit, PM Parts, Engineer Report & PM Documentation*
  • Unlimited Breakdown Travel & Labour
  • All-Inclusive Breakdown Parts

*Additional Preventative Maintenance service visits may be added to the agreement as required (additional charge applies).
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‘Plus’ – Mass Spectrometer PQ / Validation

If required, Jaytee can also carry out PQ / Validation of your Mass Spectrometer after the Preventative Maintenance Service. Fully traceable standards are used and all the necessary qualification documentation is provided so that you can meet your regulatory requirements.This option can be added to any of the above MS service plans but your HPLC/ GC must also be covered under a Jaytee service agreement, for you to take advantage of this service.
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Multi-Year Agreements

Extra discounts are available for multi-year Preventative Maintenance agreements. Please ask us for a quotation for 2, 3 or 5 year agreements to receive considerable savings.
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NOT the right package?

Please do not hesitate to contact us with your specific requirements if the above options do not exactly meet your needs as we are happy to tailor our service agreements to your requirements.

Repairs due to accident, misuse or operator error will be chargeable in all cases. For Level 3 cover it is at the discretion of Jaytee whether to use new OEM parts, refurbished parts or our Kromega range of alternative parts for instrument repairs.
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Mass Spec Instruments Covered By Jaytee Biosciences

Micromass/WatersAB SciexThermo / VGHP/ AgilentVarianPE
M@LDI L/RAPI150/EXLCQ Fleet1100 MSD - G1946 / G1956Saturn 2100TClarus 500
LCTAPI300/365LCQ Classic1100 MSD Trap G2445DSaturn 2000Clarus 600
LCZAPI2000LCQ Duo6100 FamilySaturn 2200Turbomass
Platform IIAPI3000LCQ Deca6400 FamilyVarian 4000Turbomass Gold
Platform LCAPI3200LCQ Deca XP / XP +5970 MSDVarian 1200L
Q-ToF IAPI4000LCQ Advantage5971 MSD
Q-ToF IIAPI4500Quantum Ultra5972 MSD
QuattroAPI5000Quantum Access5973 MSD
Quattro LCAPI5500DSQ II5975 MSD
Quattro MicroAPI6500GCQ5977
Quattro Ultima/PlatinumQTRAPNavigator7000
Quattro Premier/XE3200QTRAPTraceMS
ZMD4000QTRAPTSQ Vantage
ZQ4500QTRAPTSQ Quantum Ultra
SQD5500QTRAPTSQ Quantum Access Max
TQD5500QTRAP
Xevo familyQSTAR Family
ZQ

Other systems covered, please enquirefor more information.