Engineer Training
All our engineers and technicians are trained to the highest standards in line with our externally audited quality system. Engineers' training records are available to all our customers on request.

Guaranteed Workmanship
All workmanship carried out by a Jaytee engineer or technician is guaranteed for a minimum of one month from the initial repair.

Negotiable Contracts
We pride ourselves on the flexibility we incorporate into our products. Jaytee appreciate that every client has different needs and that every combination of systems requires specific levels of service. To that end, we can include Call Days or Parts Inclusive Contracts to your needs - flexible, negotiable and specific.

Benefits of our Fixed Call Day Fee
	Transparency
	Easy to budget for
	No post maintenance disputes

Simplified Call Rates
We have recognised that all too often call out charges are ambiguous – motorway parking is not viewed as value for money! Over the years, our customers have expressed frustration at paying blind fees for call outs. As a solution, and to make your justification for a maintenance agreement as simple as possilbe, we have come up with the fixed Call Day Fee. A pre-negotiated fee covers the engineer travel and labour costs for a single callout day.


Service Management
Our Service Management and Customer Relations Management database enables us to manage you and your inventory. Our processes are pro-actively driven, and allow us to pre-empt and manage your servicing requirements.

Reporting
Our bespoke Service Management software more than meets the demands of both Jaytee’s and our Customer’s requirements. Our flexible approach means that you can request bespoke reports or alternatively access the information on-line via a secure logon to our website.

Manage Your Inventory
Specify what you want to see in your reports! History reports can be instrument, system or location specific detailing not only fault/solution but can also include costs reliability/downtime analysis in real time.

Telephone Helpline
We have a dedicated staff available to answer all your technical queries. This resource is available for everyone, not just customers with maintenance agreements.

Workshop Facilities
Jaytee have extensive workshop facilities that allow us to undertake repairs, rebuilds or upgrades on your HPLC or GC equipment. This service is available to contract and non-contract customers alike (a refundable assessment fee is normally applied to non-contract customers). Custom metal cases are also available for the safe transit of your instrument/s.

Loan Instruments
We can supply loan instruments for a wide range of HPLC and GC equipment. This service is offered to ensure minimum down time should an instrument need to come back to our workshop.

Which Manufacturers?
Jaytee cover most HPLC and GC manufacturers so why not test our expertise? We hold a vast technical library on the following and more:

Agilent / HP
Gilson
Jasco
Kontron
Merck - Hitachi
Perkin Elmer
Shimadzu
Thermo Group
Varian
Waters