HPLC Servicing and Contracts, Maintenance Agreements for Calibration of Waters Agilent, Perkin Elmer, Shimadzu and more...

Jaytee Biosciences Ltd - HPLC GC consumable the UK's leading specialist HPLC & GC Service and calibration company

Servicing Home

HPLC & GC Service Home

HPLC and GC Servicing

Calibration

Service With Calibration

Maintenance Agreements

Get A Quote

Mass Spectrometers

Servicing FAQs

Full Printable Service & Cal

You are in: Home | Servicing | Hplc-gc-service | HPLC Servicing

See why Jaytee have had 95% service customer retention over the last 5 years...

Our services allow our customers to achieve full compliance. Jaytee's pride in quality of service, and the belief that the customer comes first ensures that you achieve the right level of cover.

Because we offer a wide range of HPLC and GC servicing plans that are tailored to meet your specific requirements, you benefit from our flexibility - we do not lock you into restrictive "service plans".

In addition, you receive preferential response times, a discounted Call Day rate (forget the ambiguous hourly rates) and receive full technical support at all times (business hours).

Engineer Training
All our engineers and technicians are trained to the highest standards in line with our externally audited quality system. Engineers' training records are available to all our customers upon request.

Guaranteed Workmanship
All workmanship carried out by a Jaytee engineer or technician is guaranteed for a minimum of one month from the initial repair.

Negotiable Contracts
We pride ourselves on the flexibility we incorporate into our products. Jaytee appreciate that every client has different needs and that every combination of systems requires specific levels of service. To that end, we can include Call Days or Parts Inclusive Contracts to your needs - flexible, negotiable and specific.

Benefits of our Fixed Call Day Fee
	Transparency

	Easy to budget for

Simplified Call Rates
We have recognised that all too often, call out charges are ambiguous. A pre-negotiated fee covers the engineer travel and labour costs for a single callout day.

Service Management
Our Service Management and Customer Relations Management database enables us to manage you and your inventory. Our processes are pro-actively driven, and allow us to pre-empt and manage your servicing requirements.

Reporting
Our bespoke Service Management software more than meets the demands of both Jaytee’s and our Customer’s requirements. Our flexible approach means that you can request bespoke reports or alternatively access the information on-line via a secure logon to our website.

Manage Your Inventory
Specify what you want to see in your reports! History reports can be instrument, system or location specific detailing not only fault/solution but can also include costs reliability/downtime analysis in real time.

Telephone Helpline
We have a dedicated staff available to answer all your technical queries. This resource is available for everyone, not just customers with maintenance agreements.

Workshop Facilities
Jaytee have extensive workshop facilities that allow us to undertake repairs, rebuilds or upgrades on your HPLC or GC equipment. This service is available to contract and non-contract customers alike (a refundable assessment fee is normally applied to non-contract customers). Custom metal cases are also available for the safe transit of your instrument/s.

Loan Instruments
We can supply loan instruments for a wide range of HPLC and GC equipment. This service is offered to ensure minimum down time should an instrument need to come back to our workshop.

Which Manufacturers?
Jaytee cover most HPLC and GC manufacturers so why not test our expertise? We hold a vast technical library on the following and more:

Agilent / HP
Dionex
Gilson
Jasco
Kontron
Merck - Hitachi
Perkin Elmer
Shimadzu
Thermo Group
Varian
Waters




Log In / Register News Special Offers Download Centre Trademarks Cookies Site Index

Terms & Conditions | Privacy

Jaytee Biosciences Ltd, The Boulevard, Altira Business Park, Herne Bay, Kent CT6 6GZ
Tel: +44 (0) 1227 265333 Fax: +44 (0) 1227 265331 |