HPLC GC Mass Spectrometer Spec Service and Servicing UK and Europe from Jaytee Biosciences Ltd


1. Mass Spectrometer Service	Just arrived - click here for main page

	Jaytee believe in in-house solutions first and foremost for maintenance. The ability to offer a total instrument maintenance solution was the driving force behind the company's motivation to invest heavily in technical resources. The in-house MS capability now provides Jaytee with an unequalled ability to provide the level of instrument maintenance our customers require. Engineer Training Jaytee believe in Quality First. Although training costs money, we invest heavily to ensure that our engineers are qualified and capable, utilising documented procedures and documented training records. Guaranteed Workmanship Reliability comes as standard. All workmanship is fully warrantied. Repairs are covered for a minimum of 3 months.

Negotiable Contracts
A wide range of contracts are available to cover most eventualities, from a preventative maintenance visit only, up to fully comprehensive agreements. Should you require something ‘different’ then will endeavour to provide a solution.

Simplified Call Rates
If you would prefer not to have an agreement, then our Simplified Call Rates option provides a daily rate solution. If you have a contract with a limited number of emergency days, the ‘rate’ is reduced for additional days.

Service Management
Our Service Management and Customer Relations Management database enables us to manage you and your inventory. Our processes are pro-actively driven, and allow us to pre-empt and manage your servicing requirements.

Telephone Helpline
Technical support comes as standard with Jaytee whether you choose to have call-out repairs or a maintenance agreement.

Workshop & Lab Facilities
The Jaytee MS Lab provides the service department with excellent facilities to repair and test system components and complete mass spectrometers, as well as providing a demonstration area for our range of second user mass spectrometers.

Which Manufacturers?
We maintain MS systems from the major OEM’s including:

Thermo Varian Waters Micromass Agilent VG MAss Spec

Thermo Varian Waters Micromass Agilent VG MAss Spec

See the Maintenance Agreement options here >>

2. MS Service Agreements




	Jaytee offer three types of MS Preventative Maintenance Agreement - Standard, Enhanced and Premier, with a "Plus" option for a PQ/Validation add-on. Multi Year Agreements Extra discounts can be negotiated for multi-year maintenance agreements. Please ask to be quoted for 2, 3 or 5 year agreements and see the savings. NOT the right package? With over 20 years of experience, we are well aware of the variants and are happy to consider any special conditions that you may require. Please do not hesitate to contact us with your specific requirements if the above agreement options do not exactly meet your needs.

Our 'Standard' MS Maintenance Agreement offers a scaled down preventative maintenance visit which includes:


	PM Parts and PM Consumables
	All travel and service time on the Preventative Maintenance Visit

	Discounted breakdown call-out days

	Technical Support Helpline - email and telephone

Our 'Enhanced' MS Maintenance Agreement includes all the benefits and options of ‘Standard’ but with the addition of 5 extra callout days and discounted additional breakdown call-out days:



	PM Parts and PM Consumables

	All travel and service time on the Preventative Maintenance Visit

	Technical Support Helpline - email and telephone
	5 breakdown call-out days included

	Discounted additional breakdown call-out days

Our 'Premier' MS Maintenance Agreement is designed for customers requiring a complete all inclusive price for the maintenance of their equipment, along with the knowledge that if a major problem arises, there will never be an unexpected bill.

Our Premier maintenance agreement includes all the benefits and options of a Standard Agreement but with the addition of unlimited call-out days included and all parts and PM consumables included:



	All travel and service time on the Preventative Maintenance Visit

	Technical Support Helpline - email and telephone
	Unlimited breakdown call-out days

	All Parts and PM Consumables

Maintenance Plus Agreements include full independent Mass Spectrometer PQ / Validation after the PM Service. Fully traceable standards and documentation are provided so that you can meet your regulatory requirements.

Calibration Engineers
Jaytee's calibration engineers are highly trained in all aspects of calibration from actually performing the calibration procedures to document control and buddy checking. All our engineers have completed specific training courses, and have individual training records.

Calibration Standards
All calibration standards used in our procedures are fully batch controlled and traceable. All Jaytee's calibrants are stored in a controlled environment and have strict expiry control.

Small Print!!!

PM parts included are the standard parts that we would fit on a PM visit and includes oil for the vacuum pumps. Parts not considered PM parts that are fitted on PM visits will be charged. Premier Maintenance Agreements include ALL parts and PM consumables. Repairs due to accident, misuse or operator error will be chargeable in all cases. Additional call-out days where applicable are charged at £495.00/day (standard non-agreement rate £695.00/day).

You may also require an HPLC or GC system to be supported along with your MS - please see our HPLC/GC agreement terms here>>

For an immediate consultation, phone +44(0)1227 265333 or use our contact form >>

3. Mass Spec FAQs
Q. What advantages are there to having a service contract? A. A maintenace contract does more than provide a method of paying in advance for preventative maintenance. It provides peace of mind. It provides a guaranteed response time to problems, discounted emergency time and full technical support. Q. Is technical support available? A. Yes. Having a contract automatically entitles the user to comprehensive technical support, both by e-mail and telephone. Q. Are there a range of contract options? A. Yes. You can choose from a PM only, a PM with some emergency time or a PM with unlimited time and parts. We also offer PQ/validation as an add-on. In addition, we also tailor packages to meet individual requirements. Q. Do you cover the whole of the UK? A. Yes, we provide service cover for instruments anywhere in the EU. Jaytee also supply instruments and parts worldwide. Q. Can I have more than one instrument on contract and share some emergency time amongst instruments? A. Absolutely. Q. Are any parts included during the PM visit? A. Yes. PM parts are included in the agreement price. This also means no additional invoicing for standard PM parts following a maintenance visit. Q. What documentation do I receive regarding work carried out? A. All Jaytee service and PM work has full documentation, with checklists and service report left with the customer. For "Service Plus Agreements", a full validated documentation pack is provided. Q. Why should I have my Mass Spec maintained? A. Mass Spectrometers being very intricate instruments need regular service to keep them performing to their published specifications. PM visits ensure that the instruments are regularly inspected and tuned to avoid expensive repairs and instrument down-time. Since instruments need maintenance during the year, having a PM visit ensures that all consumables are replaced at one time minimising any risk of unnecessary breakdowns. Q. I like to have the same engineer to build a good working relationship. A. Where possible, Jaytee will ensure that the same engineer continues to provide maintenance continuity. Q. Can Jaytee provide a total solution package for the MS and LC or GC components? A. Yes. Jaytee is one of the few companies who provide such solutions for research grade LC-MS or GC-MS systems. Jaytee can cover your LC, GC and MS equipment without sub-contract.

Jaytee Biosciences Ltd
171 -173 John Wilson Business Park
Whitstable, Kent CT5 3RB UK

Tel: +44 (0)1227 265333
Fax +44 (0)1227 265331

email:sales@jaytee.com

1. Mass Spectrometer Service

2. MS Service Agreements

3. Mass Spec FAQs