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You are in: Home | Servicing | Mass-spectrometer-service | LC-MS GC-MS MSD, Maintenance, Repair and Servicing
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Jaytee
believe in in-house solutions first and foremost
for maintenance. The ability to offer a total
instrument maintenance solution was the driving
force behind the company's motivation to invest
heavily in technical resources. The in-house MS
capability provides Jaytee with an unequalled
ability to provide the level of instrument maintenance
our customers require.
Engineer Training
Jaytee believe in Quality First.
Although training costs money, we invest heavily
to ensure that our engineers are qualified and
capable, utilising documented procedures and documented
training records.
Guaranteed Workmanship
Reliability comes as standard. All workmanship
is fully warrantied. Repairs are covered for a
minimum of 3 months. |
Negotiable
Contracts
A wide range of contracts are available to cover
most eventualities, from a preventative maintenance
visit only, up to fully comprehensive agreements.
Should you require something ‘different’
then will endeavour to provide a solution.
Simplified Call Rates
If you would prefer not to have an agreement,
then our Simplified Call Rates
option provides a daily rate solution. If you
have a contract with a limited number of emergency
days, the ‘rate’ is reduced for
additional days.
Service Management
Our Service Management and Customer Relations
Management database enables us to manage you
and your inventory. Our processes are pro-actively
driven, and allow us to pre-empt and manage
your servicing requirements.
Telephone Helpline
Technical support comes as standard with Jaytee
whether you choose to have call-out repairs
or a maintenance agreement.
Workshop & Lab Facilities
The Jaytee MS Lab provides the service department
with excellent facilities to repair and test
system components and complete mass spectrometers,
as well as providing a demonstration area for
our range of second user mass spectrometers.
Which Manufacturers?
We maintain MS systems from the major OEMs including
lc-ms detectors and gc-ms detectors from:

See the Maintenance Agreement options
here >> |
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