Q. What advantages are there
to having a service contract?
A.
A maintenace contract does more than provide a method
of paying in advance for preventative maintenance.
It provides peace of mind.
It provides a guaranteed response time to problems,
discounted emergency time and full technical support.
Q. Is technical support
available?
A. Yes. Having a contract automatically
entitles the user to comprehensive technical support,
both by e-mail and telephone.
Q. Are there a range of contract options?
A. Yes. You can choose from a PM
only, a PM with some emergency time or a PM with
unlimited time and parts. We also offer PQ/validation
as an add-on.
In addition, we also tailor packages to meet individual
requirements.
Q. Do you cover
the whole of the UK?
A. Yes, we provide service cover
for instruments anywhere in the European Union.
Jaytee also supply instruments and parts worldwide.
Q. Can I have more than one instrument on
contract and share some emergency time amongst instruments?
A. Absolutely.
Q.
What documentation do I receive regarding work
carried out?
A.
All Jaytee service and PM work has full documentation,
with checklists and service report left with the
customer. For "Service Plus" Agreements,
a full validated documentation pack is provided.
Q. Why should
I have my Mass Spec maintained?
A.
Mass Spectrometers being very intricate instruments
need regular service to keep them performing to
their published specifications. PM visits ensure
that the instruments are regularly inspected and
tuned to avoid expensive repairs and instrument
down-time. Since instruments need maintenance during
the year, having a PM visit ensures that all consumables
are replaced at one time minimising any risk of
unnecessary breakdowns.
Q. I like to have the same engineer to build
a good working relationship.
A. Where possible, Jaytee will ensure
that the same engineer continues to provide maintenance
continuity.
Q. Can Jaytee provide a total solution package
for the MS and LC or GC components?
A. Yes. Jaytee is one of the few
companies who provide such solutions for research
grade LC-MS or GC-MS systems. Jaytee can cover your
LC, GC and MS equipment without sub-contract.
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