Our services allow our customers to achieve full compliance

Jaytee’s pride in quality of service, and the belief that the customer comes first ensures that you achieve the right level of cover.

Because we offer a wide range of HPLC & GC servicing plans that are tailored to meet your specific requirements, you benefit from our flexibility – we do not lock you into restrictive “service plans”.

In addition, you receive preferential response times, a discounted Call Day rate (forget the ambiguous hourly rates) and receive full technical support at all times (business hours).

Engineer Training

All our engineers and technicians are trained to the highest standards in line with our externally audited quality system. Engineers’ training records are available to all our customers upon request.

Guaranteed Workmanship

All HPLC & GC servicing workmanship carried out by a Jaytee engineer or technician is guaranteed for a minimum of one month from the initial repair.

Negotiable Contracts

We pride ourselves on the flexibility we incorporate into our products. Jaytee appreciate that every client has different needs and that every combination of systems requires specific levels of service. To that end, we can include Call Days or Parts Inclusive Contracts to your needs – flexible, negotiable and specific.

Simplified Call Rates

We have recognised that all too often, call out charges are ambiguous. A pre-negotiated fee covers the engineer travel and labour costs for a single callout day.

Service Management

Our Service Management and Customer Relations Management database enables us to manage you and your inventory. Our processes are pro-actively driven, and allow us to pre-empt and manage your servicing requirements.

Reporting

Our bespoke Service Management software more than meets the demands of both Jaytee’s and our Customer’s requirements. Our flexible approach means that you can request bespoke reports or alternatively access the information on-line via a secure logon to our website.

Manage Your Inventory

Specify what you want to see in your reports! History reports can be instrument, system or location specific detailing not only fault/solution but can also include costs reliability/downtime analysis in real time.

Telephone Helpline

We have a dedicated staff available to answer all your technical queries. This resource is available for everyone, not just customers with maintenance agreements.

Workshop Facilities

Jaytee have extensive workshop facilities that allow us to undertake repairs, rebuilds or upgrades on your HPLC or GC equipment. This service is available to contract and non-contract customers alike (a refundable assessment fee is normally applied to non-contract customers). Custom metal cases are also available for the safe transit of your instrument/s.

Loan Instruments

We can supply loan instruments for a wide range of HPLC and GC equipment. This service is offered to ensure minimum down time should an instrument need to come back to our workshop.

Which Manufacturers?

Jaytee cover most HPLC and GC manufacturers so why not test our expertise? We hold a vast technical library on the following and more:
Agilent / HP
Dionex
Gilson
Jasco
Kontron
Merck – Hitachi
Perkin Elmer
Shimadzu
Thermo Group
Varian
Waters