Jaytee believe in in-house solutions first and foremost for maintenance which is why in 2013, Jaytee expanded the Mass Spec department to encompass support for all AB Sciex LC-MS instrumentation.

MS Maintenance Agreements MS Servicing FAQs
underlineThe ability to offer a total instrument maintenance solution was the driving force behind the company’s motivation to invest heavily in technical resources. The in-house MS capability provides Jaytee with an unequalled ability to provide the level of instrument maintenance our customers require.

Engineer Training

Jaytee believe in Quality First. Although training costs money, we invest heavily to ensure that our engineers are qualified and capable, utilising documented procedures and documented training records.

Guaranteed Workmanship

Reliability comes as standard. All workmanship is fully warrantied. Repairs are covered for a minimum of 3 months.
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Negotiable Contracts

getaquoteA wide range of contracts are available to cover most eventualities, from a preventative maintenance visit only, up to fully comprehensive agreements. Should you require something ‘different’ then will endeavour to provide a solution.

Simplified Call Rates

If you would prefer not to have an agreement, then our Simplified Call Rates option provides a daily rate solution. If you have a contract with a limited number of emergency days, the ‘rate’ is reduced for additional days.

Service Management

Our Service Management and Customer Relations Management database enables us to manage you and your inventory. Our processes are pro-actively driven, and allow us to pre-empt and manage your servicing requirements.

Telephone Helpline

Technical support comes as standard with Jaytee whether you choose to have call-out repairs or a maintenance agreement.

Workshop & Lab Facilities

The Jaytee MS Lab provides the service department with excellent facilities to repair and test system components and complete mass spectrometers, as well as providing a demonstration area for our range of second user mass spectrometers.

Which Manufacturers / Models?

ABI Sciex
Waters Micromass
Agilent
Thermo
Varian
VG

Micromass/WatersAB SciexThermo / VGHP/ AgilentVarianPE
M@LDI L/RAPI150/EXLCQ Fleet1100 MSD - G1946 / G1956Saturn 2100TClarus 500
LCTAPI300/365LCQ Classic1100 MSD Trap G2445DSaturn 2000Clarus 600
LCZAPI2000LCQ Duo6100 FamilySaturn 2200Turbomass
Platform IIAPI3000LCQ Deca6400 FamilyVarian 4000Turbomass Gold
Platform LCAPI3200LCQ Deca XP / XP +5970 MSDVarian 1200L
Q-ToF IAPI4000LCQ Advantage5971 MSD
Q-ToF IIAPI4500Quantum Ultra5972 MSDShimadzu
QuattroAPI5000Quantum Access5973 MSDQP-5050
Quattro LCAPI5500DSQ II5975 MSDQP-2010
Quattro MicroAPI6500GCQ5977TQ-8040
Quattro Ultima/PlatinumQTRAPNavigator7000
Quattro Premier/XE3200QTRAPTraceMS
ZMD4000QTRAPTSQ Vantage
ZQ4500QTRAPTSQ Quantum Ultra
SQD5500QTRAPTSQ Quantum Access Max
TQD5500QTRAP
Xevo familyQSTAR Family
ZQ