Jaytee believe in in-house solutions first and foremost for maintenance which is why in 2013, Jaytee expanded the Mass Spec department to encompass support for all AB Sciex LC-MS instrumentation.

MS Maintenance Agreements MS Servicing FAQs
underlineThe ability to offer a total instrument maintenance solution was the driving force behind the company’s motivation to invest heavily in technical resources. The in-house MS capability provides Jaytee with an unequalled ability to provide the level of instrument maintenance our customers require.

Engineer Training

Jaytee believe in Quality First. Although training costs money, we invest heavily to ensure that our engineers are qualified and capable, utilising documented procedures and documented training records.

Guaranteed Workmanship

Reliability comes as standard. All workmanship is fully warrantied. Repairs are covered for a minimum of 3 months.

Negotiable Contracts

getaquoteA wide range of contracts are available to cover most eventualities, from a preventative maintenance visit only, up to fully comprehensive agreements. Should you require something ‘different’ then will endeavour to provide a solution.

Simplified Call Rates

If you would prefer not to have an agreement, then our Simplified Call Rates option provides a daily rate solution. If you have a contract with a limited number of emergency days, the ‘rate’ is reduced for additional days.

Service Management

Our Service Management and Customer Relations Management database enables us to manage you and your inventory. Our processes are pro-actively driven, and allow us to pre-empt and manage your servicing requirements.

Telephone Helpline

Technical support comes as standard with Jaytee whether you choose to have call-out repairs or a maintenance agreement.

Workshop & Lab Facilities

The Jaytee MS Lab provides the service department with excellent facilities to repair and test system components and complete mass spectrometers, as well as providing a demonstration area for our range of second user mass spectrometers.

Which Manufacturers / Models?

ABI Sciex
Waters Micromass

Mass Spec Instruments Jaytee Cover In-house

MicromassAB SciexThermo / VGHP / AgilentVG / FisonsVarianPE
M@LDI LAPI150LCQ Fleet1100 MSD - G1946AAutospec MSaturn 2100TClarus 500
M@LDI R API300/365 LCQ Classic5970 MSDMD1000Saturn 2000 Clarus 600
Autospec UltimaAPI2000 LCQ Duo5971 MSDMD800Saturn 2200Turbomass
LCT API3000 LCQ Deca5972A MSDPlatform IVarian 4000Turbomass Gold
LCZAPI3200 LCQ Deca XP5973Quattro IIVarian 1200L
Platform IIAPI4000 LCQ Deca XP +(G1098A,G1099A, G1999A) MSDQuattro II EMC
Platform LC API4500 LCQ Advantage5975 MSDTRIO-1 series
Q-ToF IAPI5000DSQG2445D - MSD Trap SLTRIO-2 series
QToF II API5500DSQ IIGCD1800 (5972A) MSD
Quattro LC3200QTRAPNavigator
Quattro Micro4000QTRAPTraceMS
Quattro Ultima4500QTRAP
Quattro Ultima Premier