Jaytee offer 3 levels of MS Preventative Maintenance Agreement

Jaytee offer three types of MS Service Agreement – Level 1, Level 2 and Level 3 dependent on the type of cover you require. Each agreement comprises 1 or more Preventative Maintenance (PM) visits inclusive of PM parts, engineer labour and associated documentation. At Jaytee we service your instrumentation to the highest standards, using OEM or our alternative Kromega range parts where appropriate and running OEM equivalent tests to confirm instrument performance with respect to sensitivity, mass resolution and mass calibration.

 

Level One

Our ‘Level 1 MS Maintenance Agreement‘ offers a basic level of cover, including 1 Preventative Maintenance visit and entitles you to a reduced callout rate on breakdown visits:

• Email and Telephone Support
• Typical 48hr On-Site Response Time
• 1 x PM Labour Visit, PM Parts, Engineer Report & PM Documentation*
• Reduced callout rate on breakdown visits

Level Two

Our ‘Level 2 MS Maintenance Agreement‘ includes all the features of our Level 1 agreement with the added benefit of inclusive unlimited engineer breakdown travel and labour:

• Email and Telephone Support
• Typical 48hr On-Site Response Time
• 1 x PM Labour Visit, PM Parts, Engineer Report & PM Documentation*
• Unlimited Breakdown Travel & Labour

Level Three

Our ‘Level 3 MS Maintenance Agreement‘ is designed for customers requiring a complete fully comprehensive package for the maintenance of their equipment along with the knowledge that if a major problem arises, there will never be an unexpected bill:

• Email and Telephone Support
• Typical 48hr On-Site Response Time
• 1 x PM Labour Visit, PM Parts, Engineer Report & PM Documentation*
• Unlimited Breakdown Travel & Labour
• All-Inclusive Breakdown Parts

*Additional Preventative Maintenance service visits may be added to the agreement as required (additional charge applies).

‘Plus’ – Mass Spectrometer PQ / Validation

If required, Jaytee can also carry out PQ / Validation of your Mass Spectrometer after the Preventative Maintenance Service. Fully traceable standards are used and all the necessary qualification documentation is provided so that you can meet your regulatory requirements.This option can be added to any of the above MS service plans but your HPLC/ GC must also be covered under a Jaytee service agreement, for you to take advantage of this service.

Multi-Year Agreements

Extra discounts are available for multi-year Preventative Maintenance agreements. Please ask us for a quotation for 2, 3 or 5 year agreements to receive considerable savings.

NOT the right package?

Please do not hesitate to contact us with your specific requirements if the above options do not exactly meet your needs as we are happy to tailor our service agreements to your requirements.

Repairs due to accident, misuse or operator error will be chargeable in all cases. For Level 3 cover it is at the discretion of Jaytee whether to use new OEM parts, refurbished parts or our Kromega range of alternative parts for instrument repairs.

Mass Spec Instruments Covered By Jaytee Biosciences

Micromass/Waters	AB Sciex	Thermo / VG	HP/ Agilent	Varian	PE
M@LDI L/R	API150/EX	LCQ Fleet	1100 MSD - G1946 / G1956	Saturn 2100T	Clarus 500
LCT	API300/365	LCQ Classic	1100 MSD Trap G2445D	Saturn 2000	Clarus 600
LCZ	API2000	LCQ Duo	6100 Family	Saturn 2200	Turbomass
Platform II	API3000	LCQ Deca	6400 Family	Varian 4000	Turbomass Gold
Platform LC	API3200	LCQ Deca XP / XP +	5970 MSD	Varian 1200L
Q-ToF I	API4000	LCQ Advantage	5971 MSD
Q-ToF II	API4500	Quantum Ultra	5972 MSD	Shimadzu
Quattro	API5000	Quantum Access	5973 MSD	QP-5050
Quattro LC	API5500	DSQ II	5975 MSD	QP-2010
Quattro Micro	API6500	GCQ	5977	TQ-8040
Quattro Ultima/Platinum	QTRAP	Navigator	7000
Quattro Premier/XE	3200QTRAP	TraceMS
ZMD	4000QTRAP	TSQ Vantage
ZQ	4500QTRAP	TSQ Quantum Ultra
SQD	5500QTRAP	TSQ Quantum Access Max
TQD	5500QTRAP
Xevo family	QSTAR Family
ZQ

Other systems covered, please enquire for more information.