MS Maintenance Agreements
Jaytee offer 3 levels of MS Preventative Maintenance Agreement
Jaytee offer three types of MS Service Agreement – Level 1, Level 2 and Level 3 dependent on the type of cover you require. Each agreement comprises 1 or more Preventative Maintenance (PM) visits inclusive of PM parts, engineer labour and associated documentation. At Jaytee we service your instrumentation to the highest standards, using OEM or our alternative Kromega range parts where appropriate and running OEM equivalent tests to confirm instrument performance with respect to sensitivity, mass resolution and mass calibration.
Level One
Our ‘Level 1 MS Maintenance Agreement‘ offers a basic level of cover, including 1 Preventative Maintenance visit and entitles you to a reduced callout rate on breakdown visits:
- Email and Telephone Support
- Typical 48hr On-Site Response Time
- 1 x PM Labour Visit, PM Parts, Engineer Report & PM Documentation*
- Reduced callout rate on breakdown visits
Level Two
Our ‘Level 2 MS Maintenance Agreement‘ includes all the features of our Level 1 agreement with the added benefit of inclusive unlimited engineer breakdown travel and labour:
- Email and Telephone Support
- Typical 48hr On-Site Response Time
- 1 x PM Labour Visit, PM Parts, Engineer Report & PM Documentation*
- Unlimited Breakdown Travel & Labour
Level Three
Our ‘Level 3 MS Maintenance Agreement‘ is designed for customers requiring a complete fully comprehensive package for the maintenance of their equipment along with the knowledge that if a major problem arises, there will never be an unexpected bill:
- Email and Telephone Support
- Typical 48hr On-Site Response Time
- 1 x PM Labour Visit, PM Parts, Engineer Report & PM Documentation*
- Unlimited Breakdown Travel & Labour
- All-Inclusive Breakdown Parts
*Additional Preventative Maintenance service visits may be added to the agreement as required (additional charge applies).
‘Plus’ – Mass Spectrometer PQ / Validation
If required, Jaytee can also carry out PQ / Validation of your Mass Spectrometer after the Preventative Maintenance Service. Fully traceable standards are used and all the necessary qualification documentation is provided so that you can meet your regulatory requirements.This option can be added to any of the above MS service plans but your HPLC/ GC must also be covered under a Jaytee service agreement, for you to take advantage of this service.
Multi-Year Agreements
Extra discounts are available for multi-year Preventative Maintenance agreements. Please ask us for a quotation for 2, 3 or 5 year agreements to receive considerable savings.
NOT the right package?
Please do not hesitate to contact us with your specific requirements if the above options do not exactly meet your needs as we are happy to tailor our service agreements to your requirements.
Repairs due to accident, misuse or operator error will be chargeable in all cases. For Level 3 cover it is at the discretion of Jaytee whether to use new OEM parts, refurbished parts or our Kromega range of alternative parts for instrument repairs.
Mass Spec Instruments Covered By Jaytee Biosciences
Micromass/Waters | AB Sciex | Thermo / VG | HP/ Agilent | Varian | PE |
---|---|---|---|---|---|
M@LDI L/R | API150/EX | LCQ Fleet | 1100 MSD - G1946 / G1956 | Saturn 2100T | Clarus 500 |
LCT | API300/365 | LCQ Classic | 1100 MSD Trap G2445D | Saturn 2000 | Clarus 600 |
LCZ | API2000 | LCQ Duo | 6100 Family | Saturn 2200 | Turbomass |
Platform II | API3000 | LCQ Deca | 6400 Family | Varian 4000 | Turbomass Gold |
Platform LC | API3200 | LCQ Deca XP / XP + | 5970 MSD | Varian 1200L | |
Q-ToF I | API4000 | LCQ Advantage | 5971 MSD | ||
Q-ToF II | API4500 | Quantum Ultra | 5972 MSD | Shimadzu | |
Quattro | API5000 | Quantum Access | 5973 MSD | QP-5050 | |
Quattro LC | API5500 | DSQ II | 5975 MSD | QP-2010 | |
Quattro Micro | API6500 | GCQ | 5977 | TQ-8040 | |
Quattro Ultima/Platinum | QTRAP | Navigator | 7000 | ||
Quattro Premier/XE | 3200QTRAP | TraceMS | |||
ZMD | 4000QTRAP | TSQ Vantage | |||
ZQ | 4500QTRAP | TSQ Quantum Ultra | |||
SQD | 5500QTRAP | TSQ Quantum Access Max | |||
TQD | 5500QTRAP | ||||
Xevo family | QSTAR Family | ||||
ZQ |
Other systems covered, please enquire for more information.