Your needs are central to what we provide – choose from a selection of support contracts, ranging from a single preventative maintenance visit to comprehensive cover.
- UK’s leading independent provider
- All leading Original Equipment Manufacturers (OEM) covered
- UK-wide team of fully trained support engineers
- Maximised up-time of your instruments
- OEM or alternative parts option
- UKAS ISO 17025 accredited calibration service
- Full documentation provided
From blue-chip multi-nationals to start-ups, Britain’s biggest independent service provider has the full package:
We cover all the top instrument manufactures, with over 500 model types catered for, without the need to sub-contract.
With a nationwide engineering workforce, we are able to deliver on our promise of rapid response times. In addition, we also employee key senior engineers able to work away from home when required.
One of the advantages of being the original cross-platform provider is that we have a highly developed portfolio of suppliers. As such, we are able to procure OEM parts and competitive rates.
From basic chromatography troubleshooting through to advanced analytical techniques, our knowledge base built over 35 years offers fully comprehensive expertise.
Setting us apart is our holistic support package, enabled by our in-house team of chemists. From customer method development through to assisting our engineering department with chemistry expertise, our approach differentiates us from the standard “tools and machines” angle.
Having developed a successful CMS over 20 years, in 2023, we upgraded to a bespoke system capable of meeting the needs of the modern lab. Offering…
We use kromega parts wherever possible during PM & repair visits, and consider kromega parts to be equivalent to OEM parts in both quality and durability. Their use reduces ownership costs without compromising performance.
Developed in-house over 15 years, our ISO 17025 HPLC, GC, GC-MS and Molecular Spectroscopy UKAS accredited qualification service is unique. We are continually striving to augment the portfolio of products in the range so that you meet the stringent standards required.
For any complex instrument faults and major repairs, our state-of-the-art workshop has been developed to fast turn arounds.
At any time in your contract, we can schedule performance reviews, allowing you and us to identify areas of interest using KPI indicators.
Flexible interest-free payment plans are available to spread the cost of maintenance & calibration contracts.
Being independent brings a level of flexibility. We work with you so that our visits fit your requirements and schedule.
We believe our customer retention is second to none – we regularly have annual customer tention rates in in the region of 80-90%+.
Instrument performance – call out data review for optimised system utilisation.
Calibration & qualification is traceable back to international standards for both measuring equipment and reference materials.
To find out more about Service & Qualification options, phone us on 01227 265333, or complete the form below: