For MS, (U)HPLC, GC
Your needs are central to what we provide – choose from a selection of support contracts, ranging from a single preventative maintenance visit to comprehensive cover.
- UK’s leading independent provider
- All leading Original Equipment Manufacturers (OEM) covered
- UK-wide team of fully trained support engineers
- Maximised up-time of your instruments
- OEM or alternative parts option
- UKAS ISO 17025 accredited calibration service
- Full documentation provided
From blue-chip multi-nationals to start-ups, Britain’s biggest independent service provider has the full package:
Comprehensive
All leading manufacturers covered
We cover all the top instrument manufactures, with over 500 model types catered for, without the need to sub-contract.
Regionally based engineers UK-wide
With a nationwide engineering workforce, we are able to deliver on our promise of rapid response times. In addition, we also employee key senior engineers able to work away from home when required.
OEM parts at competitive rates
One of the advantages of being the original cross-platform provider is that we have a highly developed portfolio of suppliers. As such, we are able to procure OEM parts and competitive rates.
Extensive techniques
From basic chromatography troubleshooting through to advanced analytical techniques, our knowledge base built over 35 years offers fully comprehensive expertise.
Not just engineering
Setting us apart is our holistic support package, enabled by our in-house team of chemists. From customer method development through to assisting our engineering department with chemistry expertise, our approach differentiates us from the standard “tools and machines” angle.
Technology
New state-of-the-art CMS system
Having developed a successful CMS over 20 years, in 2023, we upgraded to a bespoke system capable of meeting the needs of the modern lab. Offering…
kromega alternative parts
We use kromega parts wherever possible during PM & repair visits, and consider kromega parts to be equivalent to OEM parts in both quality and durability. Their use reduces ownership costs without compromising performance.
ISO 17025 accreditation
Developed in-house over 15 years, our ISO 17025 HPLC, GC, GC-MS and Molecular Spectroscopy UKAS accredited qualification service is unique. We are continually striving to augment the portfolio of products in the range so that you meet the stringent standards required.
Back to bench support
For any complex instrument faults and major repairs, our state-of-the-art workshop has been developed to fast turn arounds.
Flexible
Performance review available
At any time in your contract, we can schedule performance reviews, allowing you and us to identify areas of interest using KPI indicators.
Flexible payment plans
Flexible interest-free payment plans are available to spread the cost of maintenance & calibration contracts.
Customer-led planned maintenance visits
Being independent brings a level of flexibility. We work with you so that our visits fit your requirements and schedule.
Quality
Customer retention
We believe our customer retention is second to none – we regularly have annual customer tention rates in in the region of 80-90%+.
Call out data review
Instrument performance – call out data review for optimised system utilisation.
Calibration traceability
Calibration & qualification is traceable back to international standards for both measuring equipment and reference materials.
PM quotes at the click of a button
Our online form fast-tracks the quotation process by asking the right questions:
To find out more about Service & Qualification options, phone us on 01227 265333, or complete the form below:
