As a service provider Jaytee recognise that our reputation is a vital part of our success. Whilst our aim is always to exceed our customers’ expectation, like everyone we sometime get things wrong. When this happens we need to know there is a problem so we can fix what gone wrong and prevent it happening again.

Procedure

This page outlines how you can make a complaint to Jaytee and what you can expect from us during the investigation and conclusion phases of all complaints.

Making a Complaint

We know it’s never nice to complain, however, we have tried to give you a few options to make things easier. You can contact us via:

  • Email: complaints@jaytee.com
  • Telephone: ++44 (0)1227 265333
  • Web form

What to expect once we’ve received your complaint.

Once we have received your complaint we will assign a member of our Leadership Team as the Investigating Manager.

The Investigating Manager will be responsible for liaising with you in order to:

  • understand the nature of your complaint,

  • update you on the ongoing status of the complaint,
  • inform you when the investigation has been completed and communicating the outcome.

Jaytee Biosciences are committed to customer service. We treat all complaints seriously and undertake all investigations in a professional manner.

If at any time you feel that we have not met the standards require by this procedure please contact either: Paul Boother, Operations Manager or Andy Attwood, Managing Director, or complete the form below. We endeavour to acknowledge any query within 2 working days.

Make A Complaint

Your Name (required)

Your Company (required)

Your Telephone (required)

Your Email (required)

Date the complaint relates to (required)

What does the complaint relate to? (required)

Your Complaint - please include any relevant Job Numbers / Reference IDs etc:

   I wish to be contacted by Jaytee Biosciences Ltd regarding this complaint.

   I am happy to be contacted in future by Jaytee Biosciences Ltd in related matters.