ProcedureThis page outlines how you can make a complaint to Jaytee and what you can expect from us during the investigation and conclusion phases of all complaints.
Making a ComplaintWe know it’s never nice to complain, however, we have tried to give you a few options to make things easier. You can contact us via:
- Email: email@example.com
- Telephone: ++44 (0)1227 265333
- Web form
What to expect once we’ve received your complaint.Once we have received your complaint we will assign a member of our Leadership Team as the Investigating Manager. The Investigating Manager will be responsible for liaising with you in order to:
- understand the nature of your complaint,
- update you on the ongoing status of the complaint,
- inform you when the investigation has been completed and communicating the outcome.
Jaytee Biosciences are committed to customer service. We treat all complaints seriously and undertake all investigations in a professional manner.
If at any time you feel that we have not met the standards require by this procedure please contact either: Paul Boother, Operations Director or John Butler, Service Director, or complete the form below. We endeavour to acknowledge any query within 2 working days.