As a service provider Jaytee recognise that our reputation is a vital part of our success. Whilst our aim is always to exceed our customers’ expectation, like everyone we sometime get things wrong. When this happens we need to know there is a problem so we can fix what gone wrong and prevent it happening again.
ProcedureThis page outlines how you can make a complaint to Jaytee and what you can expect from us during the investigation and conclusion phases of all complaints.
Making a ComplaintWe know it’s never nice to complain, however, we have tried to give you a few options to make things easier. You can contact us via:
- Email: email@example.com
- Telephone: ++44 (0)1227 265333
- Web form
What to expect once we’ve received your complaint.Once we have received your complaint we will assign a member of our Leadership Team as the Investigating Manager. The Investigating Manager will be responsible for liaising with you in order to:
- understand the nature of your complaint,
- update you on the ongoing status of the complaint,
- inform you when the investigation has been completed and communicating the outcome.
Jaytee Biosciences are committed to customer service. We treat all complaints seriously and undertake all investigations in a professional manner.
If at any time you feel that we have not met the standards require by this procedure please contact either: Paul Boother, Operations Director or John Butler, Service Director, or complete the form below. We endeavour to acknowledge any query within 2 working days.